KE

CRM research record

Keap

A small-business CRM and automation platform combining contact management, pipelines, email and text marketing, appointments, sales automation, invoices, payments, and reporting.

Decision summary

Who Keap fits best

Established small businesses that want sales and marketing automation in one system and are prepared to invest in implementation support.

Analysis scope

Official-source analysis record

This record uses dated official product evidence and transparent editorial fit factors. It is a research starting point, not a substitute for testing the product with your own data and workflow.

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Reasons to shortlist it

  • CRM, marketing, sales, and payment workflows in one platform
  • Strong lifecycle and follow-up automation
  • Two user licences included in the published starting price

Trade-offs to test

  • The published starting price is substantially above lightweight CRMs
  • Required implementation services and contact-based pricing can materially increase first-year cost
  • Required implementation is not included in the recurring estimate
  • Contact quantity, messages, calls, payment processing, and optional services can add cost

Fit profile

Editorial fit factors

These 1–5 ratings power the transparent finder. They are editorial decision weights, not customer review scores.

Ease of adoption3/5
Automation5/5
Reporting4/5
Outreach4/5
Marketing connection5/5
Customization4/5
Project delivery1/5
Calling3/5

Technical fit

Keap integrations, API, and webhooks

Keap provides a marketplace for partner applications together with REST APIs, OAuth, and event hooks for custom small-business automation.

WebhooksOfficially documentedChecked 23 Aug 2026

Priority connections in our current snapshot

Google WorkspaceMicrosoft 365QuickBooksZapierCustom API
  • Marketplace apps may require separate subscriptions, implementation, or certified-partner services.
  • Confirm contact permissions, OAuth scopes, API quotas, hook events, and compatibility with the current Keap product.

A listed integration does not prove two-way sync, inclusion in your plan, or zero additional cost. Verify the exact app, provider, objects, direction, limits, and pricing before committing. Compare integration access across all researched CRMs →

Price snapshot

Plans in the calculator

Keap platform

$249/month

Monthly equivalent, billed annually.

Keap platform monthly

$299/month

Billed monthly.

Taxes, usage charges, add-ons, implementation, onboarding, and negotiated discounts are excluded unless a plan note explicitly says otherwise. Check current official pricing ↗

Evidence

Official sources